TERMS OF USE

AGREEMENT TO OUR LEGAL TERMS

We are VOLOFO LTD ("Company," "we," "us," "our"), operating under the Volofo brand at volofo.com. We operate the Volofo platform — a flexible information system currently in an early BETA stage.

We operate the Volofo application, as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

You can contact us by email at contact@volofo.com.

These Legal Terms govern access to and use of the Services by you, whether personally or on behalf of an entity ("you"). If you act for an entity, you represent that you have authority to bind it. Any acceptance required for a particular account, Order, renewal, trial, or paid activation must be presented through the applicable contracting or activation flow; access alone does not create a paid commitment.

Commercial terms apply only when identified in documents the relevant parties sign or affirmatively accept. An "Order" is an accepted customer-specific order form or order summary; a "Statement of Work" or "SOW" governs professional services; a product, template, portal, or integration "Schedule" states object-specific terms; and a "DPA" governs its data-processing subject matter. Together with these Legal Terms, the applicable documents are the "Governing Documents." We may revise these Legal Terms to reflect legal, security, operational, or product changes. We will communicate material changes through a reasonable channel before they apply where required. A revision does not silently alter an accepted Governing Document during its agreed term. Where applicable law or a Governing Document requires affirmative acceptance, the affected purchase, renewal, or functionality remains unavailable until that acceptance is completed. Urgent security, fraud-prevention, abuse-prevention, legal, or regulatory safeguards may take effect immediately, subject to mandatory law.

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

2. INTELLECTUAL PROPERTY RIGHTS

Defined terms

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

As between you and us, VOLOFO LTD and its licensors retain all right, title, and interest in and to the Volofo Technology, Content, and Marks. Except for the limited rights expressly granted in these Legal Terms, no rights are granted, assigned, or transferred to you, and no use of the Services will be construed as a sale or transfer of any Volofo intellectual property.

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties around the world.

Your use of our Services

Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:

• access the Services; and
• download or print a copy of any portion of the Content to which you have properly gained access,

solely to access and use the Services for your internal business purposes and to keep reasonable reference copies of Content you are entitled to access, except as otherwise expressly permitted for Generated Output and Deployed Websites under these Legal Terms.

Except as expressly permitted for Generated Output and Deployed Websites under these Legal Terms, the Services, Content, Marks, and Volofo Technology are provided only for your internal business use and may not be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise commercially exploited without our express prior written permission.

Subject to your compliance with these Legal Terms and any third-party restrictions applicable to materials or assets you choose to include, you may use, publish, publicly display, distribute, and commercially exploit your authorized Generated Output and Deployed Websites to the extent such output is legally protectable, transferable, and available for your intended use.

Generated Output may combine Your Materials with Volofo Technology. As between you and us, you retain ownership of Your Materials and, subject to these Legal Terms, own the specific final Generated Output and Deployed Websites created for you through the Services to the extent legally protectable and transferable, excluding any Volofo Technology contained in or underlying such output or websites.

VOLOFO LTD and its licensors retain all right, title, and interest in and to the Services, Volofo Technology, templates, software, models, components, design systems, documentation, Marks, and all related intellectual property rights. To the extent any Volofo Technology is embedded in Generated Output or Deployed Websites, we grant you a limited, non-exclusive, worldwide license to use that embedded Volofo Technology solely as part of such Generated Output or Deployed Websites in accordance with these Legal Terms.

This embedded-technology license does not permit you to extract, resell, sublicense, reverse engineer, or reuse Volofo Technology separately from the specific Generated Output or Deployed Websites for which it was provided, or outside the scope expressly permitted by these Legal Terms.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

AI and automated output

The Services may include AI-assisted or automated generation, transformation, analysis, or recommendation features. You are responsible for reviewing, validating, and approving Generated Output before relying on it or publishing it. We do not guarantee that Generated Output will be accurate, complete, unique, protectable, non-infringing, lawful for your intended use, or free from errors, bias, or unsafe recommendations. You are responsible for reviewing, validating, and clearing Generated Output before relying on it, publishing it, or using it commercially.

You must not use AI-assisted features to process information that you are not authorized to use, to make decisions that require independent professional judgment without appropriate human review, or to generate unlawful, deceptive, infringing, discriminatory, or harmful content.

Your submissions

By directly sending us feedback, ideas, feature requests, suggestions, testimonials, support feedback, or other information specifically about the Services, and not constituting Customer-Provided Data, Your Materials, Generated Output, or Deployed Websites ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

All rights not expressly granted under these Legal Terms are reserved by VOLOFO LTD and its licensors.

3. USER REPRESENTATIONS

When you accept these Legal Terms, you represent and warrant that: (1) you have legal capacity and authority to do so; (2) you are not a minor in the jurisdiction in which you reside; (3) you will not access the Services through unauthorized automated or non-human means; (4) you will not use the Services for an illegal or unauthorized purpose; and (5) your use will not violate applicable law or regulation. Regardless of contracting status, any access to the Services must comply with applicable security, acceptable-use, and provider rules.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

4. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

• Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
• Circumvent, disable, or otherwise interfere with security-related features of the Services.
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
• Use any information obtained from the Services in order to harass, abuse, or harm another person.
• Make improper use of our support services or submit false reports of abuse or misconduct.
• Use the Services in a manner inconsistent with any applicable laws or regulations.
• Engage in unauthorized framing of or linking to the Services.
• Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material that interferes with any party’s uninterrupted use and enjoyment of the Services.
• Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
• Delete the copyright or other proprietary rights notice from any Content.
• Attempt to impersonate another user or person or use the username of another user.
• Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
• Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
• Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
• Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
• Probe, scan, penetration test, load test, or vulnerability-test the Services without our prior written authorization.
• Bypass, abuse, or interfere with authentication, authorization, billing, plan limits, rate limits, quota systems, abuse-prevention controls, or security monitoring.
• Use credential stuffing, password spraying, phishing, social engineering, fake identities, or other deceptive methods to obtain access to accounts, workspaces, integrations, or data.
• Upload or store passwords, private keys, access tokens, payment card data, regulated health data, children's data, or other highly sensitive regulated information unless the Services expressly support that use and you have all required legal bases, safeguards, and written agreements in place.
• Use the Services to build, host, distribute, or assist malware, spam, deceptive content, unlawful surveillance, evasion tools, or systems intended to harm, mislead, or unlawfully profile people.

5. CONTRIBUTIONS TO VOLOFO

We may provide you with the opportunity to submit comments, testimonials, reviews, community or forum posts, or similar materials to us or within public or community-facing features of the Services (collectively, "Contributions").

Contributions do not include Customer-Provided Data, Your Materials, Generated Output, Deployed Websites, or content you host, process, publish, or deploy through the Services in the ordinary course of using them.

You retain ownership of any Contributions you own, except to the extent a Contribution also constitutes a Submission governed by Section 2. We do not assert ownership over Contributions solely because they are posted, displayed, or used through the Services.

You are solely responsible for your Contributions, including ensuring that you own or control all rights necessary to submit them and that they do not infringe, misappropriate, or violate any third-party rights or applicable law. You expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions, except to the extent caused by our independent breach of these Legal Terms or applicable law.

6. OPERATIONAL LICENSE AND DATA RIGHTS

To operate the Services, you grant us and our affiliates, contractors, subprocessors, and service providers a non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, display, perform, format, adapt, translate, modify, create backups of, and otherwise use Customer-Provided Data, Your Materials, and Contributions solely to provide, operate, secure, maintain, support, improve, and troubleshoot the Services, your account, your integrations, and your Deployed Websites, and to comply with law or enforce these Legal Terms.

This operational license includes the right to make technical, formatting, and interoperability changes reasonably necessary for the Services to function across products, devices, providers, and deployment environments. Except as otherwise stated in these Legal Terms, this operational license does not transfer ownership of Customer-Provided Data, Your Materials, or Contributions to us.

VOLOFO LTD may collect, use, analyze, and create aggregated and de-identified data derived from use of the Services for lawful business purposes, including operating, securing, improving, and developing the Services, provided that such data does not identify you, your users, or any natural person.

Data obtained from third-party APIs (such as Google APIs) is subject to the additional restrictions described in our Privacy Policy and the applicable provider's user data policies, and is not covered by any broader license than is necessary to provide the relevant feature or integration.

7. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable any of your Contributions; (4) remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

We may apply security controls that are reasonably necessary to protect the Services, users, data, and infrastructure, including rate limiting, abuse detection, identity verification, CAPTCHA or similar checks, temporary access restrictions, quarantining suspicious content, disabling integrations, preserving security logs, and suspending activity that appears harmful, unlawful, fraudulent, or security-threatening.

Protective controls and internal determinations

We may, based on our own good-faith and reasonable assessment, determine that conduct, content, traffic, an account, workspace, credential, device, IP address, domain, payment instrument, integration, or related identifier presents actual, suspected, or potential misuse or risk. We may make that assessment using logs, telemetry, automated signals, rate and usage patterns, reports from users or providers, staff observations, payment or identity signals, and reasonable inferences. Except where an accepted Order or mandatory law expressly requires otherwise, we may act without first obtaining an external consultant's opinion, expert certification, court order, law-enforcement request, provider determination, or other third-party approval, and we may act immediately and investigate further after the restriction is in place.

This authority includes suspected or attempted hacking, unauthorized security testing, probing, exploitation of vulnerabilities or undocumented behavior, interference with or degradation of infrastructure, circumvention of authentication, permissions, billing, plan, quota, rate-limit, or fair-use controls, abusive or disproportionate resource consumption, scraping, automated abuse, spam, fraud, deception, harassment, unlawful or harmful activity, and any other use that we reasonably believe is unfair, abusive, inconsistent with the intended or authorized purpose of the Services, or threatens Volofo, its users, providers, systems, data, operations, or reputation. These examples are illustrative and do not limit our ability to respond to other materially similar misuse or risk.

In response, we may warn or investigate; require additional verification; throttle or rate-limit activity; block requests, IP addresses, devices, domains, accounts, credentials, payment instruments, or integrations; quarantine or remove content; disable features, APIs, integrations, exports, or automations; suspend or terminate an account, workspace, or access; and preserve relevant evidence. We may apply protective measures to related accounts, workspaces, or identifiers that we reasonably believe are under common control or acting together, including to prevent circumvention. We are not required to disclose detection methods, security evidence, or investigative details where disclosure could impair security, fraud prevention, provider obligations, an investigation, or compliance with law. We will provide any notice, reasons, or review opportunity expressly required by an accepted Order or mandatory law, and this paragraph does not displace the paid-service fair-use protections stated in Section 8.

8. ORDERS, TRIALS, AND PAYMENT

Commercial objects are separate: a platform subscription grants the identified platform access; an add-on extends that access; usage credits fund only the metered operation stated in their Schedule; a template or app is licensed for the authorized use; a portal is a customer-operated experience; an integration connects to a separate provider; and professional or managed services are performed only under an SOW. No object includes another by implication.

• No purchase by registration: Creating or using an account does not purchase or activate a paid product, trial, add-on, credit package, professional service, or checkout.
• Independent products: Subscriptions, add-ons, usage credits, managed services, templates, portals, integrations, deployment services, and professional services may be priced and contracted independently. Access to one does not include another unless the accepted Order expressly says so.
• Order-specific terms: The accepted Order controls the product, scope, price, currency, taxes, usage allowance, service window, term, renewal, cancellation, refund, and support commitments for that purchase. Future features, modules, integrations, templates, portals, or services are not included unless the Order identifies them.
• Taxes and tax-exclusive prices: Unless a specific accepted Order, checkout, invoice, or pricing display expressly states that an amount is tax-inclusive, all fees, list prices, estimates, discounts, credits, and other amounts are exclusive of value added tax (VAT), goods and services tax (GST), sales, use, withholding, customs, duties, levies, and other similar taxes or governmental charges. To the fullest extent permitted by law, you are responsible for those amounts, excluding taxes imposed on our net income, and we may calculate, collect, invoice, or adjust them using the billing information, transaction location, tax evidence, and law applicable when the charge or invoice is issued. You may not deduct or set off taxes from amounts owed to us unless applicable law requires it. If withholding is legally required, you must timely provide official evidence and, except where prohibited by mandatory law, pay any additional amount necessary for us to receive the amount we would have received without the withholding. Where mandatory law requires a tax-inclusive display or different tax treatment, that mandatory law applies.
• AI usage units and changing token methodology: AI-enabled operations may be measured in tokens, credits, weighted units, model-specific multipliers, or another usage measure disclosed in the Services or an applicable Schedule (collectively, “AI Usage Units”). Models, providers, context windows, tools, quality settings, system configurations, and processing methods change over time. We may therefore change, prospectively, how AI Usage Units are calculated or consumed, including token-counting rules, model or feature weightings, rounding, and the number of units applied to a request, agent run, automation, or workflow. Unless an accepted Order expressly fixes a particular metering methodology for its term, a subscription price, usage allowance, or subscription term—including a multi-month, annual, or other long-term term—does not guarantee a fixed token-to-unit, request-to-unit, workflow-to-unit, or model-to-unit conversion, and the then-current methodology may apply during that term. We will not retroactively remeasure completed usage or impose an automatic charge solely because the methodology changed. We will provide reasonable advance notice through a permitted notice channel before a materially adverse change applies, except where an immediate change is reasonably required for security, abuse prevention, provider discontinuation, or law. Any express notice, credit, termination, or other remedy in an accepted Order, or required by mandatory law, remains available.
• Trials: A trial exists only when its exact duration, included scope, end condition, data handling, cancellation method, and any payment or conversion terms are stated before activation in an approved Order or activation flow. A trial does not automatically convert to a paid service unless that outcome was expressly disclosed and authorized in the manner required by applicable law.
• Trial limits: Trial access may include lower allowances, rate limits, restricted functionality, or unavailable features compared with paid service, including for AI usage, automations, integrations, storage, exports, users, projects, and support. The applicable activation flow or in-product trial notice will identify the material trial scope and limits before activation. Trial access does not guarantee the capacity, usage allowances, or availability of a paid plan.
• Construction Operations billing options: Where the applicable pricing page and activation flow offer these options, displayed annual base-subscription prices are monthly equivalents charged for a full year, while month-to-month billing is charged at the separately displayed monthly rate and may cost approximately thirty percent more. An eligible Construction Operations trial lasts fourteen calendar days from authenticated activation, requires no payment card, creates no charge, and does not automatically convert into a paid subscription. Paid service begins only after separate affirmative authorization of an Order.
• Construction annual early exit: A customer who affirmatively purchases an eligible annual Construction Operations subscription may request early exit strictly before sixty calendar days have elapsed from the start of the paid annual term; trial days are excluded. Service continues through the end of the current billing month, anchored to the original paid start date in the billing time zone recorded at purchase. Completed billing months, including that final month, are charged at the normal monthly price disclosed and accepted with the annual purchase. The remaining annual payment is refunded, with the applicable tax adjustment and accounting verification. The service end date and refund processing are separate; a pending or submitted refund is not proof that funds have arrived. The customer may cancel, or move to monthly service only through a separately authorized and available monthly payment setup. Monthly switching is currently unavailable; requesting cancellation does not create monthly billing. A scheduled request may be withdrawn only while the billing interface confirms withdrawal is available. After the request deadline, cancellation, switching, renewal, and refund rights follow the accepted Order and mandatory law.
• Inactive field-member records: For every Construction Operations plan that displays this benefit on the applicable pricing page or in an accepted Order, Volofo does not impose a numerical limit on field-member records while they remain inactive. An inactive record does not consume the Order's active field-member capacity and may retain permitted profile and work history; activating or reactivating that member remains subject to the active field-member allowance. Storage allowances, data-retention and deletion rules, security protections, acceptable-use restrictions, and mandatory law continue to apply. We will not use those general safeguards solely to impose an undisclosed numerical cap on inactive field-member records.
• Cancellation, renewal, and refunds: Except for the eligible Construction Operations trial and annual early exit described above, cancellation, renewal, proration, switching, and refund rights follow the accepted Order and mandatory law. These Legal Terms do not promise a universal trial, cooling-off period, annual-to-monthly switch, automatic renewal, or refund for other products or Orders.
• Fair use and capacity: We may apply technical, security, concurrency, storage, rate, and fair-use controls needed to protect the Services and other customers. For sustained non-abusive use above a disclosed allowance, we will provide notice and a reasonable remediation path where practical before materially restricting paid functionality. Fair-use controls never create a retroactive or automatic charge. Additional capacity or paid usage requires an accepted Order, add-on, or other affirmative purchase authorization.
• Payment and suspension: Payment timing and remedies for non-payment follow the accepted Order. We may proportionately restrict paid functionality for overdue undisputed amounts after any notice or cure period required by the Order or mandatory law, while preserving any access, export, or retention rights that the Order or mandatory law requires.

9. INTEGRATIONS AND THIRD-PARTY SERVICES

The System allows connections to third-party services and channels, including invoicing, CRM, cloud storage, Google services, Microsoft/Azure services such as Outlook and Microsoft 365, transactional email, payment processing, BI tools, WhatsApp, Telegram, SMS, and APIs. Use of third-party services is subject to the respective provider's terms. We are not responsible for their functionality, availability, security, pricing, or policies.

Some managed connection flows use Composio as an integration intermediary to help authorize and operate connections selected by you. Composio is not the destination service and does not replace the destination provider's terms, permissions, pricing, or responsibilities. The applicable connection flow, integration Schedule, or Order should identify any integration-specific scope or paid service.

You are responsible for authorizing only trusted integrations, maintaining lawful access to connected accounts, protecting credentials and API tokens, reviewing permissions before granting access, and disconnecting integrations that are no longer needed. We may disable or limit an integration if we reasonably believe it is compromised, misconfigured, harmful, or no longer compliant with these Legal Terms or applicable provider rules.

Integration actions may be transmitted immediately and can be delayed, rejected, duplicated, or irreversible at the destination provider. We do not guarantee provider delivery, availability, rate limits, retry behavior, reversal, or fees. Disconnecting inside Volofo stops the applicable local workflow when completed but may not revoke access upstream, undo an action already sent, cancel provider charges, or delete records held by the destination provider; you must use the provider's controls where necessary.

Communications and messaging compliance

If you use the Services to send or automate email, SMS, WhatsApp, Telegram, or similar messages to customers, workers, website visitors, or other recipients, you are responsible for having a valid legal basis or opt-in, honoring opt-outs and unsubscribe requests, avoiding spam or deceptive messages, and complying with all applicable messaging, marketing, telecommunications, and provider rules.

For WhatsApp and similar channels, you are responsible for using approved message templates where required, including for outbound business messages outside the applicable service window, and for ensuring that message content, timing, recipients, and automation settings comply with the relevant channel rules.

10. WEBSITE DEPLOYMENT SERVICES

The Services may include the ability to build and deploy websites, website pages, or web applications ("Deployed Websites"). The following responsibilities apply when this capability is activated under the applicable Governing Documents:

YOUR RESPONSIBILITY. You are solely responsible for the content, functionality, design, legal compliance, and operation of your Deployed Websites, including any third-party code, assets, or integrations you include. You must ensure your Deployed Websites comply with all applicable laws and regulations in your jurisdiction, including privacy, accessibility, consumer protection, and intellectual property laws.

AUTHORIZED PUBLICATION AND COMMERCIAL USE. Subject to Section 2 of these Legal Terms and any third-party restrictions applicable to materials you include, you may publish, publicly display, distribute, and commercially operate your authorized Deployed Websites.

OWNERSHIP ALLOCATION. Deployed Websites may combine content, branding, data, copy, media, and other materials you provide with Generated Output and embedded Volofo Technology. As between you and VOLOFO LTD, you retain ownership of the content, trademarks, logos, and other materials you provide, and VOLOFO LTD and its licensors retain all right, title, and interest in the underlying Volofo Technology, templates, design systems, generic structures, components, tooling, and methods included in or used to create the Deployed Websites. No transfer of ownership in Volofo Technology occurs by reason of deployment, export, delivery, or use of a Deployed Website.

TEMPLATES AND APPS. Volofo-authored templates, modules, apps, design systems, and upgrade materials are licensed, not sold, for the customer, workspace, sites, and term identified in the applicable Schedule or Order. No right to extract, resell, sublicense, publish as a competing catalog, distribute source materials, or remove proprietary notices is granted. Updates, compatibility work, customization, maintenance, and support are included only to the extent the applicable Schedule, Order, or SOW expressly states.

PORTAL OPERATOR RESPONSIBILITY. A customer that configures or operates a portal is responsible for its end-user relationship, invitations, identities, permissions, access removal, content, instructions, privacy and other notices, lawful basis, support, and responses to end-user requests. Volofo supplies the activated portal capability but does not become the customer's employer, contractor, marketplace operator, or counterparty to its portal users merely by hosting that capability.

PROFESSIONAL AND MANAGED SERVICES. Implementation, migration, configuration, design, training, integration setup, managed operations, and other services are performed only under an accepted SOW. The SOW controls scope, assumptions, customer dependencies, access, deliverables, acceptance criteria, timing, fees, expenses, and any included correction period. Work outside scope, changed dependencies, delays caused by missing customer input, and additional iterations require a written change request or new SOW and may affect price and timing.

NO GUARANTEE OF UPTIME OR PERFORMANCE. Deployed Websites are provided on an "as-is" and "as-available" basis. Except for an express service level commitment in an Order or SOW, Volofo does not guarantee uninterrupted availability, uptime, loading speed, or compatibility with all browsers, devices, or platforms.

THIRD-PARTY INFRASTRUCTURE. Website deployment relies on third-party infrastructure providers, including but not limited to Vercel. VOLOFO LTD is not responsible for outages, performance degradation, errors, data loss, or any other issues caused by or attributable to third-party infrastructure providers. Your use of Deployed Websites is also subject to the terms and policies of such providers.

SECURITY AND COMPLIANCE OF DEPLOYED WEBSITES. You are responsible for maintaining lawful and secure public-facing websites, including privacy notices, cookie or tracking disclosures, consent flows, form handling, access controls, third-party scripts, embedded widgets, and any collection or processing of visitor information. You must not use Deployed Websites to collect passwords, payment card data, regulated health data, children's data, government identifiers, or other highly sensitive information unless you have all required safeguards, legal bases, and written agreements in place.

LIABILITY EXCLUSION. To the fullest extent permitted by applicable law, VOLOFO LTD shall not be liable for any damages, losses, claims, penalties, fines, or legal actions arising from your Deployed Websites, including but not limited to: broken or malfunctioning functionality, data loss or corruption, lost revenue or business opportunities, legal violations by your content, harm to your end users or visitors, or downtime of any duration. Nothing in this section excludes or limits VOLOFO LTD's liability for fraud, gross negligence, willful misconduct, or any other liability that cannot be excluded or limited under applicable law.

PLATFORM-CAUSED ISSUES — BEST-EFFORT RESOLUTION. Where an issue with a Deployed Website is caused by or attributable to the Volofo platform (including bugs, infrastructure failures, or updates), VOLOFO LTD's sole obligation is to use commercially reasonable efforts to identify and resolve the issue in a timely manner. This best-effort resolution constitutes your sole and exclusive remedy. VOLOFO LTD shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from such platform-caused issues.

INDEMNIFICATION. You agree to indemnify, defend, and hold VOLOFO LTD harmless from and against any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) brought by your website visitors, end users, or any third party in connection with your Deployed Websites.

DATA BACKUP. You are solely responsible for maintaining independent backups of all content, assets, configurations, and data associated with your Deployed Websites. VOLOFO LTD is not a backup service and does not guarantee the retention or recoverability of your Deployed Website data. You acknowledge that data may be lost due to platform updates, infrastructure changes, account termination, or other events, and VOLOFO LTD shall have no liability for any such loss.

SUSPENSION AND REMOVAL. VOLOFO LTD reserves the right, in its sole discretion and without prior notice, to suspend, restrict, or remove any Deployed Website that: (a) violates these Legal Terms or any applicable law; (b) contains illegal, harmful, defamatory, or infringing content; (c) poses a security risk or causes harm to the platform, other users, or third parties; (d) generates excessive load or otherwise threatens the stability of the Services; or (e) is used for phishing, credential harvesting, malware delivery, deceptive impersonation, unlawful data collection, or other abuse. VOLOFO LTD shall not be liable for any damages resulting from such suspension or removal.

11. ACCESSIBILITY WIDGET

The Services include an optional accessibility widget that you may enable on your website pages. This widget provides visitors with the ability to adjust visual settings such as contrast, font size, grayscale, and other display preferences.

NO COMPLIANCE GUARANTEE. Enabling the accessibility widget does not constitute a guarantee, representation, or warranty that your website pages comply with any applicable accessibility laws, regulations, or standards, including but not limited to the Web Content Accessibility Guidelines (WCAG), the Americans with Disabilities Act (ADA), the European Accessibility Act (EAA), Section 508, or any Israeli accessibility regulation (Standard 5568).

YOUR RESPONSIBILITY. You are solely responsible for ensuring that your website pages, including their content, design, and structure, meet any accessibility requirements applicable to your business or jurisdiction. The accessibility widget is a supplementary tool provided as-is and should not be relied upon as a complete accessibility solution.

NO LIABILITY. Volofo shall not be liable for any claims, damages, penalties, fines, or legal actions arising from the accessibility or inaccessibility of your website pages, whether or not the accessibility widget is enabled.

12. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY, SUSPEND, OR TERMINATE ACCESS TO THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES OR ACCOUNTS), INCLUDING WHERE WE REASONABLY BELIEVE THE SERVICES ARE BEING USED IN A HARMFUL, ABUSIVE, FRAUDULENT, UNLAWFUL, OR SECURITY-THREATENING MANNER.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party.

You may request deletion of eligible account and Customer-Provided Data by contacting us at contact@volofo.com. We may require identity verification and may retain limited information where required by applicable law, security obligations, fraud prevention, accounting requirements, backup cycles, or dispute enforcement needs.

13. ACCOUNT SECURITY AND ADMIN RESPONSIBILITY

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must promptly notify us of any suspected unauthorized access, credential exposure, integration compromise, data breach, or other security incident involving your account, workspace, users, or connected services.

If you create or manage a workspace, organization, or team in the Services, you are fully responsible for the permissions, access roles, sharing settings, and privileges granted to your users, collaborators, employees, contractors, or other invited parties, and for actions they perform within your environment.

You must maintain reasonable administrative safeguards for your workspace, including using accurate user identities, promptly removing users who no longer require access, assigning least-privilege permissions, reviewing connected integrations, and ensuring that authorized users comply with these Legal Terms and applicable law.

Administrator appointment, authority, and reliance

For purposes of these Legal Terms, an “Admin” is any person that you designate through the Services or in writing as an account or workspace owner, administrator, billing administrator, manager, or comparable privileged role. Unless the Services or an accepted Governing Document expressly records a narrower scope, you authorize each Admin independently to manage the applicable account or workspace and to communicate instructions to us on your behalf.

We may rely on the identity, communications, directions, approvals, requests, selections, and actions of an Admin, or of another person reasonably appearing to act through a verified Admin channel, without separately investigating the Customer's internal authority or obtaining confirmation from another representative, unless we have actual knowledge that the instruction is unauthorized. Admin actions are treated as your instructions and actions, including invitations and removals; roles, permissions, sharing, and security settings; access to, modification, export, or deletion of Customer-Provided Data; integrations, automations, providers, and API connections; workspace and product configuration; and, where the applicable Order or activation flow records the separate affirmative authorization required by Section 8, purchases, trials, Orders, upgrades, add-ons, capacity increases, renewals, downgrades, and cancellations. You are responsible for the resulting consequences and for any fees authorized through an accepted Governing Document.

You are solely responsible for appointing, reviewing, limiting, and removing Admins and for resolving conflicting or unauthorized instructions within your organization. Revocation of an Admin's authority is effective for us only after we receive and reasonably process the revocation, and it does not undo actions already taken. We may pause or reject an instruction, require additional verification, or restrict access while an authority dispute is investigated, but we have no obligation to adjudicate your internal dispute. Subject to mandatory law and our independent breach of an applicable Governing Document, we are not responsible for loss resulting from our reasonable reliance on an authenticated Admin instruction.

Individual accounts and accurate user classification

Each authenticated user account and its credentials may be used by only one natural person, or by one non-human service identity where the applicable feature or Governing Document expressly permits it. An account, credential, or paid seat may not be shared, pooled, transferred, rotated among people, multiplexed, or used concurrently by multiple individuals. A seat may be reassigned through the supported controls to a genuine replacement user who succeeds a person who no longer uses the Services, but it may not be repeatedly or temporarily reassigned to avoid purchased capacity.

You must assign each user the type and status that accurately reflects that person's relationship to you and actual use of the Services. You may not classify or maintain an employee, contractor, affiliate personnel, or another person working primarily for you as a guest, viewer, portal user, external collaborator, inactive member, service account, or other lower-cost or unmetered user type to evade a paid-seat, active-user, plan, capacity, or usage requirement. You also may not keep a person nominally inactive while that person continues to sign in, holds active permissions, or exercises functionality reserved for an active or paid user, or permit an affiliate or related entity to use a subscription unless the applicable Order includes that use.

We may assess classification using account relationships, email domains, roles, invitations, permissions, sign-in and activity patterns, integrations, usage, and other reasonably reliable Service signals. Based on our good-faith and reasonable assessment, we may request verification; correct the user type or classification; count the user against the capacity identified in an accepted Order; restrict or suspend access; require a credential reset; or require the correct plan, add-on, capacity, or Order. If an accepted Order or authorized activation flow expressly permits a prorated capacity addition, its terms apply. Otherwise, this paragraph does not by itself impose any new or automatic charge; additional paid capacity requires the affirmative purchase authorization stated in Section 8. These limits do not restrict our separate rights to address fraud, evasion, or abuse under Sections 7 and 12.

For clarity, a genuinely inactive field-member record that cannot sign in and is not granted active functionality is not a shared seat and does not consume active field-member capacity solely because its permitted profile or work history remains stored. The inactive-record protection in Section 8 remains in force. It does not protect an inactive label, guest type, or other classification used to mask active access or evade an applicable capacity rule.

14. PRICING, PLAN, AND FEATURE CHANGES

We may add, remove, modify, repackage, or discontinue future catalog offerings and may update pricing, billing structures, and plan terms for new Orders and renewals. An active Order protects only the product, allowance, term, and commitments it identifies; it does not include future modules, templates, portals, integrations, or services.

We will give any notice required by the applicable Governing Document or mandatory law. Operational changes needed for urgent security, provider, fraud-prevention, abuse-prevention, legal, or regulatory reasons may take effect immediately, with notice as soon as reasonably practical. Any express Order remedy remains available.

15. DATA PROCESSING ROLE SUMMARY

This summary allocates general responsibilities but is not a customer-specific DPA. If an executed DPA is required, it controls its subject matter.

• Roles: For Customer-Provided Data where you determine the purposes and means, you generally act as controller (or business) and VOLOFO LTD generally acts as processor (or service provider), subject to the actual processing, any executed DPA, and mandatory law.
• Our own controller data: VOLOFO LTD acts as an independent controller for account administration, billing, fraud prevention, security monitoring, product analytics, and legal compliance data related to operating the Services.
• Processing instructions: We process Customer-Provided Data to provide, secure, maintain, and improve the Services, in accordance with your documented instructions (including product configuration and user actions), these Legal Terms, and applicable law.
• Customer responsibility: You are responsible for the accuracy, quality, legality, and permitted use of Customer-Provided Data, including having a valid legal basis for collection and processing, providing any required notices, honoring data-subject requests, and ensuring that your users and end users are authorized to provide the data.
• Sensitive and regulated data: You must not submit special-category, highly sensitive, or regulated data unless the relevant feature, plan, written agreement, and applicable law permit that processing and you maintain all required safeguards.
• Confidentiality and security: We implement reasonable technical and organizational measures to protect Customer-Provided Data and ensure personnel with access are bound by confidentiality obligations.
• Providers: We may use providers needed to operate the activated Services, subject to the applicable provider disclosures and contractual protections required for the relevant role. A customer-specific subprocessor authorization or change process applies only if stated in an executed DPA or required by law.
• International transfers: Processing location depends on the activated feature and provider. We will use a transfer mechanism where one is required for that processing; this summary does not represent that a customer-specific transfer assessment or addendum has been executed.
• Security incidents: We will provide breach notices and available information within the timing required by mandatory law and any executed DPA. This summary does not add a customer-specific notification term.
• Deletion/return: Deletion, return, export, and post-termination retention follow the activated product controls, the applicable Governing Documents, provider limitations, backup cycles, security needs, and mandatory law. This summary does not promise an unsupported deletion deadline or restore capability.

16. MODIFICATIONS AND INTERRUPTIONS

We may change, modify, or remove Services that are not committed in an active Order and may make reasonable operational changes to committed Services. We will not materially reduce an active paid commitment during its agreed term except as the Order or Section 8 permits, where needed to address security, abuse, provider, or legal requirements, or where continued performance becomes impracticable. For clarity, the prospective AI Usage Unit metering changes described in Section 8 may apply during an active paid term, and an Order fixes that methodology only when it expressly says so. Any notice, credit, termination, or other remedy expressly stated in the Order or required by mandatory law remains available.

The user interface, navigation, layouts, labels, controls, workflows, and visual presentation may differ from screenshots, demonstrations, documentation, training materials, or prior releases, and we may redesign, reorganize, or replace them over time. Unless an active Order expressly commits a particular interface or workflow, no specific screen, placement, sequence, terminology, shortcut, or method of access is guaranteed. Subject to the preceding paragraph, a redesigned version of a committed Service will retain the substantial majority of that Service's then-current generally available core capabilities when assessed across the committed Service as a whole, rather than feature-by-feature or screen-by-screen. Individual capabilities may be combined, relocated, renamed, replaced by materially comparable functionality, or delivered through a different workflow or technical implementation. This paragraph does not limit any express Order remedy or right that cannot be waived under mandatory law.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors.

17. FORCE MAJEURE

We will not be liable for any delay or failure to perform any obligation under these Legal Terms where such delay or failure results from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, internet or telecommunications failure, cloud or infrastructure provider outages, power failures, or governmental actions.

18. SANCTIONS AND EXPORT CONTROLS

You may not use the Services if you are located in, organized in, or ordinarily resident in a jurisdiction subject to comprehensive sanctions, or if you are listed on a restricted-party list maintained by any competent authority. You agree not to use, export, re-export, transfer, or permit access to the Services in violation of applicable export control and sanctions laws.

19. GOVERNING LAW AND COURTS

These Legal Terms and any dispute or claim (including non-contractual claims) arising out of or in connection with them shall be governed by the laws of the State of Israel. Subject to mandatory law, the competent courts of Tel Aviv-Jaffa, Israel shall have exclusive jurisdiction.

20. DISPUTE RESOLUTION

Informal Negotiations

To expedite resolution and control costs, each party agrees to attempt good-faith informal negotiations for at least 30 days before filing a formal legal proceeding, unless urgent injunctive relief is required.

Court Proceedings

If a dispute is not resolved through informal negotiations, either party may bring the claim exclusively before the competent courts in Tel Aviv-Jaffa, Israel, subject to mandatory law.

Individual Claims Only

To the fullest extent permitted by law, each party agrees to bring claims only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.

21. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

22. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS, AND USE IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

23. LIMITATIONS OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY MANDATORY LAW, IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SUBJECT TO ANY EXPRESSLY DIFFERENT CAP IN AN ORDER AND MANDATORY LAW, OUR AGGREGATE LIABILITY FOR ANY CAUSE AND REGARDLESS OF THE FORM OF ACTION WILL BE LIMITED TO THE LESSER OF THE AMOUNT PAID, IF ANY, BY YOU TO US OR $100.

24. INDEMNIFICATION

To the fullest extent permitted by mandatory law, when you accept these Legal Terms you agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services.

25. USER DATA

We maintain certain data that you transmit to the Services for operating, securing, supporting, and improving the Services, as well as data relating to your use of the Services. You are responsible for maintaining appropriate independent copies, exports, and records of Customer-Provided Data that is important to your business.

Any backups we perform are primarily for disaster recovery, security, and operational continuity of the platform. Backups are not a guarantee that we can restore individual records, fields, files, workspaces, or user mistakes on request. Restore support, exports, snapshots, retention controls, or paid backup options may be offered as separate features or plans where available, and any such support is subject to technical feasibility, plan limits, provider constraints, legal requirements, and backup cycles.

26. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

When you send us email or submit an online form, you are communicating electronically. We may deliver account, security, service, transaction, and legal communications electronically where the applicable Governing Documents and law permit. This clause does not create marketing consent or replace any affirmative acceptance, delivery, signature, or paper-copy right required by law.

27. NOTICES

We may provide notices under these Legal Terms by email, in-product notification, dashboard banner, or by posting notice within the Services. You are responsible for keeping your contact details current and accurate.

Unless otherwise required by applicable law, notices are deemed received: (a) for email, when sent; (b) for in-product notifications, when first displayed; and (c) for posted notices, on the publication date.

28. SURVIVAL

Any provisions that by their nature should survive termination of these Legal Terms shall survive, including without limitation payment obligations, intellectual property rights, disclaimers, limitations of liability, indemnification, governing law and jurisdiction, dispute resolution, notices, confidentiality obligations, and any accrued rights or remedies.

29. MISCELLANEOUS

The Governing Documents form the agreement for the Services they cover. For a direct conflict, a signed customer-specific Order or SOW controls its commercial or services scope; the exact product Schedule controls that product; a DPA controls its data-processing subject matter; a template, portal, or integration Schedule controls that object; and these master Legal Terms then apply. The Privacy Policy is a notice, not a commercial contract or record of consent. A document controls only the subject it expressly addresses. Marketing pages, roadmaps, demos, proposals marked non-binding, and draft catalog or plan materials are not Governing Documents and create no entitlement. Our failure to exercise or enforce a right is not a waiver. These Legal Terms operate to the fullest extent permissible by law. We may assign our rights and obligations as part of a reorganization, financing, sale, or service transfer, subject to mandatory law or an express Governing Document restriction.

30. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at: contact@volofo.com